This position is a full-time opportunity in central Florida with a long established, profitable and reputable company (details on request).
I have included a summary below and will provide a detailed job description on request
This position requires an activist for transformation; it liaises between business stakeholders and IS and manages IS related projects from idea to delivery while implementing continuous process improvement, and creating and ensuring strategic alignment with other functional teams.
You will collaborate with business & IT leadership to establish and obtain consensus on project goal objectives and deliverables, determine the degree to which changes to scope, issues, and risks will affect projects, and gain agreement for resolution.
You’ll oversee projects, the project portfolio, issue tracking, escalation and follow up, develop high-level project plans, and develop and present business cases and program strategy that supports those cases.
You’ll direct the scope of the project management team, determine resource needs, ensure integration of projects and adjust project scope, timing and budgets as needed, and discuss program strategy, direction and changes with IT and business leadership.
Your measure will be budget variance to projected costs for IT, and customer satisfaction of IT business solutions.
You will support the Americas Region (U.S. and Canada), manage an annual CAPEX budget (up to $1m dollars), and have an indirect number of staff based on project load.
Your work hours will be demanding given you need to accommodate global resources and customer schedules. You will be working across multiple time zones, managing across multiple countries and cultures.
It is expected that you work autonomously while having limited access to your immediate manager (Regional Director).
You will manage, coordinate and leverage shared resources, experience tight time time-lines and budgets and can expect to travel up to 25% of the time.
Note that visa sponsorships are not currently available. The compensation is competitive plus bonus, relocation, and excellent benefits package (details on request).
IF you are qualified and apply, you must include the following in your email cover:
• A list of all CRM projects you’ve worked on
• What your role was in each
• What you actually did in each
• What CRM platform was used in each
Qualifications
• Bachelor’s degree in computer science, MIS, Business Operations, Finance or related field
• PMP certification desired
• Six Sigma Black Belt, Green Belt, LEAN or ISO certifications desired
• 7+ years global business experience with demonstrated leadership, project management or managerial skills
• 5+ years experience in technical analysis, business analysis, work flow analysis, or process improvement
• 3+ years experience managing direct team members preferred
• Systems implementation or enhancement experience such as ERP, CRMs, or supply chain optimization
• Must have experience in CRM system implementation, upgrade, and enhancement
• Must be able to create system strategy and design to benefit from CRM and ERP systems to automate business processes
• Must be able to follow PMO methodology to deliver high quality results
• Must be able to improve Siebel and Call Center integration to accommodate on-going business process improvement
• Experience with large, high transactions systems
• Experience with multi-national organizations
• Experience with managing requests from a broad range of diverse and complex business units
Experience with the following applications
• Business Intelligence applications
• ERP applications
• B2B systems / applications
• E-Commerce applications
Additional skills and knowledge requirements
• Strong verbal and written communication skills
• Excellent presentation and negotiation skills
• Exceptional customer service and collaboration skills
• Ability to communicate / present information to employees on all levels
• Ability to work independently, maintain confidentiality, and make sound decisions
• Ability to negotiate, make recommendations and prepare written proposals
• Must possess strong business acumen
• Must understand the IT life cycle
• IT capabilities must include an understanding of what systems can and cannot do
• Feasibility: able to conduct analysis around how realistic the requirements are in terms of business ROI, effort, time, and costs
• Data integrity and migration: able to identify what data the business currently has, what data needs to be carried over into the new systems and / or analysis around what can be achieved with a new system
